OSCON 2009: One of the greatest weeks in my Microsoft Career

Yep, it’s a bold statement to make, but I like to live life in capital letters. Last week at the O’Reilly Open Source Convention was truly epic. The Community Leadership Summit + OSCON 2009 epitomized everything I’ve ever wanted to do in community as a Microsoft employee.

I didn’t realize how special last week was until we Microsofties went out to dinner on the last night. As we discussed how much interest there was in the guitar hero competition, someone commented how we (Microsoft) were invited to participate to play. It was Ubuntu’s idea to put together the competition. We provided the guitars and the venue. When I first heard my coworker’s comment, I nearly rolled my eyes thinking I was listening to classic PR/marketing talk (yes, I’m obviously a proud female developer), but then the significance of the statement hit me.

Community is about focusing on what we have in common, while putting aside what makes us different. The Community Leadership Summit and the Guitar Hero competition gave everyone common ground to come together and talk. I’ve done community for Visual Studio and for CodePlex my entire 8 years at Microsoft, but I’ve always wanted to engage with the open source community to say “Hey ya’ll. This is what I do at Microsoft. Come teach me your expertise, and I’ll share what life is like promoting OSS within Microsoft.”  For a total of 7 days, I was given this opportunity, which was truly one of the greatest weeks of my career at Microsoft.

Highlights

  • When I grow up, I want to be like Jono Bacon, the Community manager for Ubuntu. I want to be cool enough to organize an event like the Community Leadership Summit. I cannot wait for his Art of Community book to come out. @JonoBacon I know you hate me for beating you in the guitar hero finale =) but please sign my copy of your book when it comes out.
  • "Don’t cut people off before they have a chance to grow.”  This comment from the CLS had the biggest impact to me personally.
  • Empower people by asking them “what do you like doing? what do you do best?” This comment from the CLS had the biggest impact to me as a program manager / community manager.
  • Larry Rosen remembered me! I attended a talk by Larry Rosen a few years ago on the Microsoft campus. I was surprised that he had remembered me from such a brief introduction years ago. But then again, there are not many 5’1 women on crutches hobbling around declaring how they are going to tame the Microsoft Legal department. (don’t ask me how that’s going.)
  • I learned a lot outside the Microsoft platform bubble. Working in Redmond day in and day out, I’m not really exposed to much going on in the outside world. I had a great time visiting the various booths to learn what’s out there. Oh yeah, and there really is an OSS version of Guitar Hero called Frets of Fire. Who’d a known?
  • The guitar hero competition. I will *never* forget when, right as Jono and I were about to play in the finale, someone screams “JONO! THE FUTURE OF OPEN SOURCE DEPENDS ON YOU” OMG, that was a top 5 moment of my career right there.

Best Opposing t-shirt photo op

"I am the empire" and GPLv2 t-shirt guy

New friends from CLS

folks from Community Leadership Summit

Little Kid rockers

little kids rocking guitar hero

Putting together guitar hero bracket

ubuntu folks putting together the bracket

First comes denial in who won the guitar hero competition

the look of shock

Then acceptance =)

the look of acceptance

See ya’ll at OSCON 2010!

Community Leadership Summit Trip Report

Community Leadership Summit banner

Jono Bacon, the community manager for the global Ubuntu community, organized the first Community Leadership Summit for community managers to come together and share ideas. I loved the fact it was run as an unconference or open space. I get so much more high quality information from open spaces than I do from traditional style conferences. The saying that the room knows more than the speaker is very true. Just attended an unconference for proof.

It’s been a long time since I’ve attended a conference where all we talked about was community. It was a totally re-energizing experience (as if i needed more energy). Pictures at bottom of blog post.

I hope folks from #cls will swing by the Microsoft booth at OSCON on Weds and Thurs to say hi as i wear my CodePlex banner as a cape. I’m jealous of the Brazilian flag guy. (you had to be there for it.)

Quotes

  • “Understanding community is about understanding the human condition.”
  • "Everybody deserves to have a great community."
  • "Don’t cut people off before they have a chance to grow.” 
  • "It takes a village to build a program."
  • "It’s amazing what people will do to get a badge on a forum site. If it worked in kindergarten, it will work forever."
  • "Marketing should not be allowed to use the word ‘community.’ They should especially be banned from using the phrase ‘join our community."
  • "In today’s online world we speak glob-ish as our default language"
  • "People like people who help them."

Other Takeaways

  • We need to design a reputation system that goes beyond just what the person does online. We need a way to track offline events, like running user groups, public speaking events, etc.
  • Similar to design personas, we need personas for members who participates in our online communities so we know how best to engage and empower them.
  • You have to assign tasks to community members to make them feel inclusive. Otherwise saying "look at the list" will cause them to leave.
  • People don’t want to take surveys when they are upset with your product. It’s like pouting. You got to make the feedback channel personal.
  • Empower people by asking them “what do you like doing? what do you do best?” The example used here was in a user group meeting, an attendee who wasn’t technical turned out to be a professional meeting organizer. They were significantly more productive in that meeting because of her help.

Misc

Pictures

The Microsoft (Microspotting.com) “I am the empire” t-shirt and the Free Software Foundation’s GPLv2 t-shirt.

I am the empire t-shirt with the Free Software Foundation GPLv2 t-shirt

Picture of the CodePlex agile talk suggestion

DSC03641

Thanks again Jono and everyone who helped put together this summit. It was awesome!

How to subscribe to the list of CodePlex projects using a specific tag – #044

And just yesterday i was thinking, “is the best use of my blog posting tips about CodePlex?” And then I saw Devon’s blog post today. Guess that answers my question. Let’s just say I took June off and now I’m back.

Currently, we don’t have any UI that exposes these RSS feeds. We’ve thought about creating a page that says “design your own RSS feed here.” But until then, here’s the RSS feed to subscribe to a specific tag:

http://www.codeplex.com/rss.ashx?behavior=bytag&tagName=<tagname>

And another fun one is the most downloaded project RSS feed

http://www.codeplex.com/rss.ashx?behavior=topdownloaded

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